Office Address

UG-30/11, Suneja Tower 2, District Center, Janakpuri, New Delhi-110058

Phone Number

+91-9773682048

+91-9266151563

Email Address

Taxcraftedsolutions@gmail.com

Refund Policy

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Taxcrafted Solutions Refund Policy

At Taxcrafted Solutions, we are committed to providing high-quality services that meet your expectations. Our refund policy is designed to be transparent and fair, ensuring that our clients are satisfied with the services provided. Please read the following refund policy carefully to understand your rights and the process for requesting a refund.

General Refund Guidelines
  • Service Quality: We strive to deliver services with accuracy and efficiency. However, if you are dissatisfied with the quality of our services or feel that we have not met your expectations, please contact us as soon as possible.
  • Non-Refundable Fees: Please note that certain fees are non-refundable, such as those for services already rendered, including tax filings, consultations, or other deliverables that have been completed to your satisfaction.
  • Refund Eligibility: Refunds are considered based on the following circumstances:
    • Non-Delivery of Services: If we fail to deliver the agreed-upon services, you may be eligible for a refund.
    • Overcharging: In cases where you were charged more than the agreed-upon amount, we will issue a refund for the overcharge.
    • Errors on Our Part: If a refund is requested due to an error on our part (e.g., incorrect filings, missed deadlines), we will review the case on an individual basis.
Refund Request Process
  • Initiating a Refund Request: To initiate a refund, you must submit a written request to our customer service team. This can be done via email or by filling out the refund request form on our website. The request must include:
    • Your contact information
    • A detailed description of the issue or reason for the refund request
    • Any supporting documentation (e.g., payment receipts, service agreements)
    • The specific service or transaction in question
  • Timeframe for Refund Requests: Refund requests must be made within 14 days from the date the service was rendered or the transaction was completed. Requests made after this period may not be considered, unless there are exceptional circumstances.
  • Review and Processing: Once your refund request is received, our team will review it thoroughly. We may contact you for further details or clarification. Our goal is to resolve refund requests within 7-10 business days. If your request is approved, the refund will be processed within this timeframe.
Refund Exceptions
  • Completed Services: If the services you requested have already been completed (e.g., tax return filings, financial reports, etc.), we may not issue a refund. However, if you feel that the service was incomplete or incorrect, we will work with you to resolve the issue.
  • Client’s Failure to Provide Required Information: Refunds will not be granted if the request for a refund stems from the client’s failure to provide complete, accurate, or timely information necessary for the completion of the services.
  • Third-Party Fees: Any fees paid to third parties, such as government bodies for tax filings or registration services, are non-refundable. Taxcrafted Solutions has no control over third-party fees or the timing of their transactions.
  • Cancellation of Services: If you choose to cancel services before completion, you may not be entitled to a refund, unless the cancellation is due to an error on our part. In cases where the cancellation is accepted, partial refunds may be provided based on the work completed up to that point.
Non-Refundable Services

Certain services offered by Taxcrafted Solutions are non-refundable, including:

  • Consultation fees
  • Services that have been delivered and are considered complete
  • Payments for ongoing services, such as accounting or bookkeeping, unless specifically agreed upon otherwise
  • Fees paid for third-party services or government-related transactions
Dispute Resolution
  • If a refund request is not resolved to your satisfaction, we encourage you to contact our customer support team for further clarification.
  • In the case of an unresolved dispute, the issue may be escalated to management for a final decision
  • We also offer an alternative dispute resolution mechanism in case both parties are unable to come to a mutual agreement.
Refund Method
  • Payment Method: Refunds will be issued using the same payment method you used for the original transaction.
  • Refund Processing Time: Refunds typically take 5-10 business days to be processed and reflected in your account, depending on the payment method used.
Contact Information

If you have any questions or need assistance regarding our refund policy, please contact us at:

  • Email: Taxcraftedsolutions@gmail.com
  • Phone: +91-9773682048
  • Phone: +91-9266151563
  • Address: UG-30/11, Suneja Tower 2, District Center, Janakpuri, New Delhi-110058

At Taxcrafted Solutions, your satisfaction is important to us, and we are committed to resolving any issues fairly and promptly. Should you have any concerns or wish to request a refund, please reach out to us within the specified time, and we will do our best to assist you.